If you have placed your order before 1.30pm Monday to Friday we will pick, pack and dispatch your order the same day. If the items you have ordered are not currently available for dispatch, we will contact you via email with an estimated dispatch date.
All orders will require a signature when delivered. If you know that you will not be at your home address on the date of expected delivery, please arrange for the goods to be sent to an alternative address, such as your work place, to avoid missing your delivery. We are happy to write delivery instructions on the parcel/label, however, please bear in mind that these are not always seen/followed by delivery companies.
Our standard delivery option is Royal Mail which is usually delivered in 2-3 working days but can take longer to remote locations or during busy periods. If you require speedy delivery, please select an express option when checking out. If the courier company fail to deliver on the expected date or time, please notify us as soon as possible.
Sometimes we send your order in more than one delivery due to weight and size limits of parcels. If this is the case, you will only be charged for shipping once, unless you have requested a split shipment at your own expense.
Our outgoing parcels are sorted by size and weight. Smaller parcels (generally under 2kg) will be shipped via Royal Mail; while larger and heavier parcels will be handled by UPS, DPD or similar couriers. Please provide a contact telephone and email address when checking out. This will ensure you receive courier notifications with updates about your delivery and options for nominating a safe place for your parcel to be left. We may at times use different couriers as necessary.
Your order should normally arrive within 2-3 working days. However please allow up to 5 working days in case of any postal delays. We will send you an email to let your know your goods are on their way and tracking numbers for most orders will be included in your dispatch notification email.
This option is available on items which are in stock and on orders we receive before 1.30pm placed Monday to Friday. Items will be dispatched on a Next Day Delivery service. Please note, certain areas of the UK, such as the Highlands and Islands of Scotland, may take an additional working day to arrive. Orders placed before 1.30pm on Friday for express delivery will not be delivered until the following Monday. If you require Saturday delivery, please call us to discuss on 01323 871657