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FAQs

FAQs

Trading Made Easy is proud to provide our customers, with the finest quality products. However, if you are not completely satisfied with your purchase, simply return it within 30 days of the order date on your invoice for a refund. Request a Return

For your protection, we recommend that you use a recorded delivery service if the value of the return is more than 50 GBP. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error (an 'Incorrect' item), or if the item is damaged or defective. As soon as we receive the returned item with notice of your cancellation of this order, we will refund the purchase price for that item. We do not refund the item's normal postage charge to you unless we delivered the item to you in error (an 'Incorrect' item), or if the item is damaged or defective. If you bought the item from the Trading Made Easy website and are dissatisfied due to a manufacturing flaw, and it is past 30 days from the day of purchase, we allow up to 6 months from the time of purchase to return it for a replacement. Please note that in this case Trading Made Easy offers you a replacement of any product of your choice of equal or lesser value, that is available on our web site.

Items can be collected at our address, at Willow Business Centre, Hailsham East Sussex. However, this will have to be agreed prior to turning up, also payment will have to be made at the premises.

We would always advise making sure the labels you are ordering are compatible with the printer you intend to use them with. Most the labels we sell have a compatibility chart in the specifications on the item page. But we are happy to take any calls and answer any queries you may have. We also run on online live chat at most times during working hours.

Yes we can take orders over the phone.

Yes, for high volumes we can we can open credit accounts and dispatch orders via Purchase Orders. There is generally a minimum requirement so if this is of interest please email us at accounts@tradingmadeeasy.co.uk

If an item you have ordered is out of stock, you will be contacted within 1 working day. We may offer to put you order on Back Order if your item is due to us in a relatively short period of time.

Yes, we offer a live chat support on the site. This operates between 11am and 4pm, Monday to Friday (Bank Holidays not included). However, at times, when busy this may service may be unavailable, in this case it will prompt you to leave a message and we will come back to you, normally in 1-2 hours.

Yes, we are contactable by phone where one of our dedicated team will help you with any queries. Our number is 0845 450 8897

 

When you send your item back to us, we'll inspect and process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within one week of our receiving your return. If the refund does not appear in your account after four weeks from the day you sent us your return, please contact us for further assistance.

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